What is the Core-Plus Service Plan?
The Core-Plus Plan is the most basic foundation on which you can build an IT strategy for your company. Core consists of a set of IT tools hosted in "the cloud" that helps us monitor your equipment, and offer you remote support when you need it.
If you have been doing the IT support yourself, or if you are responsible for your company's IT, and you need some outside help, then the Core plan is the perfect place to start.
With Remote Support, you get all the assistance you would expect from an onsite technician - except now you dont have to wait for one. - We know that most support calls can be handled faster remotely than waiting for an on-site technician, so we give your staff direct access to our live service desk for remote support by phone and over the internet. With our 24/7 Monitoring included in the Core plan, we will know about network outages, hardware faults and software alerts before you do, and we will notify you of a situation before it becomes a problem. Zazu employs the world's best remote monitoring tools to manage infrastructure, network components, servers, and users' desktop PCs - remotely, comprehensively and transparently.
We maintain a live database of hardware & software information from across your network to offer you live pro-active monitoring of your servers and desktops. Automated patch management, routine storage maintenance, spyware detection, antivirus monitoring, remote backup monitoring, trend analysis and regular monthly reports on the health of your network and your company's valuable IT resources.
With "Core" you have access to our Ad-Hoc Onsite IT support at a discounted hourly rate, (just pay when you use an onsite technician), or let us design an Onsite Support SLA (Service Level Agreement) that allows for a fixed monthly fee for managing your site. It's completely modular, and you get to choose what you need to build the complete solution to ensure that you maintain a healthy IT network.
Benefits of Core Plan
Because most support calls can be handled faster remotely than waiting for an on-site technician, you get a faster response time without the commitment of an Onsite Support SLA. Managed services makes your IT costs more predictable and reliable, reduces risk to your data and IT assets, and frees up your resources so you can focus entirely on your core business activities. Experience worry-free business computing, control IT costs, and get the most out of your IT investments with Zazu's CORE PLAN.
It is the most affordable option, and it's cheaper than what you expect.