All of our services, with the exception of Onsite Support are available nationally throughout the Republic of South Africa.
Onsite IT support is available to business customers in the following areas
- Western Cape: Cape Town - City Bowl, Northern Suburbs, along the N2 and the Helderberg area.
- Gauteng: Johannesburg - Northern Suburbs, Tswane (Pretoria), Centurion, Midrand and East Rand.
If you are not sure if you fall within our service areas for Onsite Support, ask us to call you back to assist.
Onsite IT support available
We offer the following Onsite Support plans, and each can be customized to your requirements:
- Core-Plus Plan: Monitoring and Remote support, PLUS onsite support for when you need it.
- Traditional Break/Fix onsite support (Available as prepaid Block Hours.)
- Shared Vision: A comprehensive managed support plan incorporating the Core Plan, with a service level agreement for Onsite Support at a fixed monthly rate.
The Core Plan: is the basis for all our support packages. It enables us to proactively monitor your network and offer remote support when needed. With the Core Plan: we give your staff direct access to our live service desk for remote support by phone and over the internet. The On-Demand add-on service gives you access to discounted hourly rates for Onsite Support, and the ability to have a skilled technician onsite when you need it. more...
Break/Fix (Block Hour Support)
Break/Fix support is the more traditional method of providing IT support. Something "breaks", you call us, and we come to fix it. Zazu offers Break/Fix support in pre-paid block hours. Break/Fix is not the preferred method of caring for your network in the long run, but this means of support is designed for new, first time customers that has an immediate problem that needs fixing.
If you are not already a Zazu managed support customer, and you have a problem that needs immediate attention we can help. The easiest way is to get a discounted block of 5 hours which you can use for onsite and remote work. The initial 5 block-hours for first time, new business customers is offered at the discounted rate of: R1,750.00 excl. Vat.